Shipping policy

SHIPPING POLICY

At Sublisse, our goal is to get your items to you as quickly and reliably as possible. Please review the details below to understand our shipping process.

1. Order Processing

• In-Stock Items: We typically process and ship in-stock items within 1–3 business days (excluding weekends and holidays).

• Pre-Order Items: Products listed as pre-order can take 4–6 weeks to ship and deliver. We will send updates if there are any changes or delays.

• Order Confirmation: After placing an order, you’ll receive an email confirming your order details.

2. Shipping Methods & Delivery Times

We work with reputable carriers (e.g., USPS, UPS, FedEx) to ensure safe, timely delivery.

• Standard Shipping: Usually 3–8 business days once shipped.

• International Shipping: Usually 7–25 business days (may vary based on location, customs, and local postal services).

Note: These are estimated delivery times and can be affected by carrier delays, severe weather, or customs checks.

3. Shipping Rates

• Domestic (U.S.): Shipping costs are based on the weight of your order and your location. The final shipping fee will appear at checkout.

• International: Shipping charges are calculated by weight and destination. Customs duties, taxes, or fees (if any) are the responsibility of the recipient.

4. Order Tracking

• Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Use this to check delivery status on the carrier’s website.

5. Lost, Stolen, or Delayed Packages

• Lost or Stolen Packages: Sublisse is not responsible for packages once they’re marked as delivered. If you suspect theft or loss, contact the carrier immediately to file a claim, then email us at support@sublisse.com.

• Delayed Packages: If your tracking shows a delay, please wait a few extra days. If there’s no progress, email us for assistance.

6. Address Changes & Failed Deliveries

• Incorrect Address: If you notice a mistake in your shipping address, email support@sublisse.com right away. We’ll do our best to correct it before your order ships.

• Failed Delivery / Returned to Sender: If the carrier can’t deliver your package and returns it to us, we’ll contact you. Additional shipping fees may apply to re-send the package.

7. Contact Us

For any shipping-related questions or concerns, please email support@sublisse.com. Our Customer Service Hours are Monday–Friday, 9:00 AM – 5:00 PM (EST).

Thank you for choosing Sublisse! We appreciate your support and look forward to sending you apparel that reflects faith, elegance, and excellence.